Franks on First
Franks on First

Refund Policy for Felipe’s Pizza & Restaurant 

To deliver the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by calling the restaurant. For immediate response, please call the restaurant. Thank you so much!

Wrong Food

If you get food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that you received the wrong food. You may come to pick up or ask us to redeliver for free*. Please see our re-deliver policy below. For credit card payments, we will void the last transaction of your credit card charge and recharge it for the new dollar amount. For cash payments, you will be asked to pay the differences of the balance if the new food has a greater value than the wrong food. In the same way, you will receive the difference of balance back if the new food has less value than the wrong food. In some cases, we may offer you a store credit.

Your order will be a priority if you come to pick it up. In all cases, please return the wrong food in the original container(s)* to our host or driver to avoid an additional charge.

Missed Food

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that we missed any food items in your order. You may come to pick up or ask us to redeliver for free*. Please see our re-deliver policy below. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit. No cash refunds.

Please note: we do provide courtesy items such as disposable silverware, plates, extra napkins, etc. when requested for free. If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts, refunds or store credit.

Your order will be a priority if you come to pick it up.

Bad Food

We cook our food fresh to order with only the finest and freshest, USDA certified ingredients. We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food caused by uncared delivering, bad packaging or strange objects in the food. We will need the food returned in the original container(s)* so we may investigate and deal with the issue. We will prepare for you new dishes and make sure they're the best. You may come to pick up or ask us to redeliver for free*. Please see our re-deliver policy below. If you do not wish to receive a new dish, we may refund the amount to a credit card or we will refund you with a store credit only after we receive the food in the original container(s)* and have confirmed the error to the discretion of the manager on duty. You may drop off the food or we can come pick it up from you‡. Please see our policy on picking up unwanted food below. No cash refunds. In some cases, we may offer you a store credit in the dollar amount of the returned food.

Please note: we strive to prepare and package our pick up and delivery items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged. Please order pick up or delivery items to your discretion.

Your order will be a priority if you come to pick it up. In all cases, please return the wrong food in the original container(s)* to our host or driver to avoid an additional charge.

Dislike The Food

We understand that some things aren’t for everyone and welcome feedback from our customers. We offer a diverse selection and would love for you to come back and try something new. In some cases, we may offer a small courtesy discount for your next visit or we may offer for you to exchange your dish* for an item of equal or lesser value in lieu of a refund. We will need the food returned in the original container(s)* so we may confirm our preparation was correct. In the case of exchanged food, you may come to pick up the food or we can put your new order in our delivery queue with a standard delivery charge and in accordance with our re-deliver policy below.

 

Delivery Delay

We understand that everyone is hungry when they call us and we promise we're trying our best to get the food to you as quickly as we can! In the rare occasion, something can occur out of our hands that delays our drivers -- we sincerely apologize if this occurs.

Return / Cancel

Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. You may receive a small courtesy discount in some cases. We cannot provide any refund or store credit for non-food items or beverages. Please contact us for more information.

Complimentary Food

Sorry, we cannot provide a refund or cash value for any complimentary food.

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent, quality food and service for you and our other wonderful and frequent patrons.

 

*    If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit.

‡    Redeliver policy. If your original order was received via delivery, we can redeliver to the same address only. We will send out the corrected food as quickly as possible but cannot guarantee an exact delivery time. We cannot provide refunds on the original delivery charge or driver tips. No additional delivery fees will incur. Our drivers strive to provide great customer service, but please direct any questions or concerns to the manager on duty by calling the restaurant.

    In the occasion that we need to come pick up an item from you, we will send out a delivery driver to your location within our limited delivery area from the restaurant. Drivers will be sent when there are no additional orders in delivery queue and as such may occur up to 30 min after open restaurant hours. No additional delivery fees will incur. To receive any discount, refund or store credit the food must be returned in its original container(s). Our drivers strive to provide great customer service, but please direct any questions or concerns to the manager on duty by calling the restaurant.

Legal Notice / Aviso legal

En cumplimiento del artículo 10 de la Ley 34/2002, del 11 de julio, de servicios de la Sociedad de la Información y Comercio Electrónico (LSSICE) se exponen a continuación los datos identificativos de la empresa.

 

Denominación social:

Franks Trattoria

 

Correo electrónico:

info@franksonfirst.com

 

Teléfono:

001 212 6772991

  

Este sitio web ha sido creado por la empresa Franks Trattoria con carácter informativo y para uso personal de los usuarios.A través de este Aviso legal, se pretende regular el acceso y uso de este sitio web, así como la relación entre el sitio web y sus usuarios. Accediendo a este sitio web se aceptan los siguientes términos 88969y condiciones: El acceso a este sitio web es responsabilidad exclusiva de los usuarios.

 

El simple acceso a este sitio web no supone entablar ningún tipo de relación comercial entre Franks Trattoria y el usuario.

 

El acceso y la navegación en este sitio web supone aceptar y conocer las advertencias legales, condiciones y términos de uso contenidas en ella.

 

El titular del sitio web puede ofrecer servicios o productos que podrán encontrarse sometidos a unas condiciones particulares propias que, según los casos, sustituyan, completen y/o modifiquen las presentes condiciones, y sobre las cuales se informará al usuario en cada caso concreto.

 

Dirección

371 First Avenue (between 21 & 22 street)

Manhattan

10010 NY, NY

Telephones:

(212) 677 2991

(212) 677 7140

Fax:(212) 982 0190

 

email: info@franksonfirst.com

 

 

News

Now on the internet

Now you can access all kind of information and reiviews about our restaurant through different websites, such as YELP or menupages.

 

Ahora también puede acceder a todo tipo de información sobre nuestro restaurante a través de Internet.

  

http://www.yelp.com/biz/franks-trattoria-new-york

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